Delivery and Return Policy
1. Delivery Terms
1.1 Delivery Time
We aim to process and ship orders within 5 business days after receipt of payment. The exact delivery time may vary depending on your location, the chosen shipping method, or unforeseen circumstances.
1.2 Shipping Costs
Shipping costs are specified during the ordering process.
1.3 Delivery Address
It is your responsibility to provide a correct and complete delivery address. We are not responsible for delays or missed deliveries due to incorrect address information.
1.4 Shipping Confirmation
Once your order has been shipped, you will receive an email confirmation with any tracking information (if applicable).
1.5 Damage During Transit
If your order arrives damaged, please contact us within 5 days via https://truemessageofjesus.com/ and include photos of the damage. We will provide an appropriate solution, such as a replacement or refund.
2. Return Policy
2.1 Right of Withdrawal
You have the right to cancel your order within 14 days of receipt without giving any reason. This only applies to physical products and not to digital downloads.
2.2 Return Procedure
Contact us within 14 days of receipt via https://truemessageofjesus.com/ to register your return.
Send the product back within 14 days of registration to the provided address.
The product must be returned in its original condition and packaging, unless it was received damaged.
2.3 Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the product was delivered damaged or incorrectly.
2.4 Refunds
Once we have received and inspected the returned product, the book will be sent to you again.
Any shipping costs from the original delivery will not be refunded unless the return is due to an error on our part.
2.5 Exceptions to Returns
The following items are not eligible for return:
Digital downloads that have been made available after purchase.
3. Contact Information
For questions or assistance regarding delivery or returns, please contact us:
• info@amor-omnia-vincit.com